ChatBeacon AIX is a customer communications platform that brings live chat, AI agents, workflow automation, CRM, and co-browsing together in one suite. The company says it has built live chat products since 2005, with a focus on keeping human support central while letting businesses introduce AI at their own pace. Its AI tools answer customer questions, schedule meetings, draft responses using resolved-chat information, and route complex issues to live agents with conversation context.

Teams can also use live chat with smart routing, visitor insights, automated chat logs, lead capture, and a centralized customer profile. Co-browsing lets agents view and guide a visitor’s browser, with video available in the same window. For eCommerce, natural-language image search can turn photos into product recommendations and conversations.

ChatBeacon AIX offers cloud, dedicated private cloud, and on-premise deployment, with the same core features across options. Its platform includes an admin portal, visitor reporting, and more than 3,000 integrations, including Zapier support