Chatelio is a live chat and customer-service platform designed to help businesses engage website visitors, manage conversations efficiently, and turn interactions into sales opportunities. Its chat channels can be customized to match a company’s brand, with configurable welcome messages, text, and behavior. Installation requires adding a short script to a website, without complex development work.

The platform automatically distributes incoming chats among available agents using configurable algorithms, helping teams balance workloads and respond promptly. Agents can serve multiple channels, such as sales, support, and after-sales service, while retaining conversation history and context. Chatelio also provides dashboards, live monitoring, performance metrics, and exportable executive reports to support data-informed decisions. Additional capabilities include offline messages, conversation search and categorization, agent roles and permissions, and secure file sharing.

Chatelio offers Micro and Pro plans, priced according to the number of agents connected simultaneously rather than registered users. Micro includes a basic dashboard and one channel; Pro adds unlimited channels, advanced reporting, automatic distribution, and white-label branding.