Chatspot is a Brazilian technology and automation company offering a conversational CRM for businesses that manage customer service and sales through WhatsApp, Instagram, and Messenger. Its platform brings conversations into one workspace, helping teams organize leads, track customer histories, prioritize inquiries, and monitor performance through dashboards and reports.

Chatspot combines CRM tools with automation and artificial intelligence. Businesses can use AI agents, chatbots, message sequences, quick replies, and campaign broadcasts to support customer interactions and streamline routine tasks. The platform also includes shared inbox features such as conversation assignment, queues, departments, supervision, and contact management, alongside integrations through webhooks and APIs, including support for Make.com and n8n.

For operations using WhatsApp, Chatspot offers access to the official API and tools for managing messaging, with additional integrations and channel options available according to plan. The company provides online and assisted onboarding, WhatsApp support, technical resources, and customer help materials. Its stated focus is to help businesses create more organized, measurable, and scalable processes for customer service, sales, and ongoing customer relationships.