Chattermill is an AI-native customer intelligence platform that helps organizations turn fragmented feedback into verified, actionable insights. It brings together information from sources such as surveys, reviews, support tickets, and calls, giving teams a unified view of the customer experience. Its proprietary Lyra AI technology is designed specifically for customer experience analysis, identifying and categorizing feedback, pinpointing precise issues, and connecting trends to metrics such as NPS, retention, churn, and revenue.

The platform includes analytics tools for impact analysis, reports and dashboards, anomaly detection, alerts, and automated workflows. Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and links to the original customer quotes. It can also proactively monitor feedback and surface emerging issues, trends, and opportunities. Through MCP and Skills, Chattermill can provide verified customer intelligence to compatible AI agents, including Claude and ChatGPT.

Chattermill also offers integrations, data enrichment, security features, API documentation, and resources such as guides, a blog, and training through its CX Intelligence Academy.