CHF is Australia's leading advocate for consumer healthcare issues. Their mission is to achieve safe, high-quality, and timely healthcare for all Australians by leveraging the best health information and systems available in the country. Their vision is to create a world-class health and social care system that prioritizes consumers and communities.

As the national peak body representing the interests of Australian healthcare consumers, CHF works tirelessly to advocate for appropriate and equitable healthcare. They conduct consumer-based research, develop a strong consumer knowledge base, and identify key issues in safety and quality of health services. CHF also focuses on raising the health literacy of consumers, health professionals, and stakeholders.

With a strong national voice, CHF supports consumer participation in health policy and program decision-making. They value the knowledge and experience of their members and strive to develop an integrated healthcare system that prioritizes the consumer experience. CHF is committed to being actively involved in the ongoing development of Australian health policy and practice