Chitai-Gorod is a federal chain of bookshops and an online bookstore serving readers across Russia. Its catalogue spans fiction and nonfiction, including contemporary and classic literature, fantasy, romance, detective stories, comics and manga, children’s books, educational materials, and titles on business, psychology, and self-development. Customers can also shop for stationery, games, original gifts, and food and drinks, making the brand a destination for more than books.

The website highlights new releases, bestsellers, exclusive editions, preorders, and curated reading recommendations, alongside articles and features in its Chitai-Gorod magazine. Customers can join a loyalty programme with cashback of up to 20% on purchases and buy gift certificates. Ordering options include free delivery across Russia for website orders, express courier delivery in as little as three hours, and same-day collection at a store through the Raketa service. The company also provides information about promotions, store locations, delivery and payment, and opportunities for business partners.