Chizy is an AI sales and support chatbot designed for Shopify stores, helping merchants turn customer conversations into useful answers and product discovery. It learns from a store’s products, pages, policies, and relevant order information to respond to shopper questions, recommend products, support order tracking, and enable in-chat add-to-cart. Merchants can add custom knowledge, control which products Chizy learns, and test answers before making the chatbot available on their theme.

The platform also supports proactive chat flows, targeted offers, follow-ups, and product recommendations. When a shopper needs personal assistance, conversations can be handed to the merchant’s team through Chizy Inbox, or support requests can be routed as Zendesk tickets. Store owners can customize Chizy’s colors, typography, tone, launcher, and conversation settings to better match their brand.

Setup involves connecting a Shopify store, reviewing and customizing the chatbot, then enabling it on the store’s theme. Chizy offers a free plan with unlimited AI conversations and up to 200 learned products, alongside paid plans based on catalog size and features.