CiaoDott provides AI-powered virtual receptionists designed for medical practices and healthcare centers across Italy. Its specialized voice assistants handle patient calls around the clock, answering frequently asked questions and managing appointment bookings, changes, and cancellations. Configured for fields including radiology, dentistry, general medicine, gynecology, cardiology, orthopedics, optometry, and dermatology, the assistants can follow each organization’s booking rules and workflows.

The service integrates with medical practice management software, with native connections available for major platforms and integration support offered for other systems. Features include automated appointment reminders to help reduce missed visits, personalized recall calls to re-engage patients, call tracking and analytics through a staff dashboard, and transfer to a human operator when needed. CiaoDott says its setup typically takes two weeks, with an engineer working closely with the client’s team.

The company states that it complies with European and Italian data protection requirements, stores and processes data in Europe, and does not use patient conversations or data to train its AI models.