Cirrus

Cirrus is a customer experience technology and consulting company that helps organisations improve service across the entire customer journey, not just within the contact centre. Combining NiCE technology with its own CX and AI expertise, Cirrus assesses how a business operates, identifies customer pain points and recommends where AI can deliver practical value. Its approach begins with mapping customer journeys and understanding business goals, then prioritises suitable solutions, integrates them with existing systems, data and teams, and measures their impact against agreed outcomes.

Cirrus offers contact centre software and services, including AI agents for voice, chat and messaging, agent assist, sales and marketing, AI-powered knowledge and evaluation, and AI operations and orchestration. Its wider solutions include voice connectivity, customer experience insights and analytics, live chat, and integrations. The company also provides business consulting, professional services, implementation support, training and ongoing customer support. Cirrus serves sectors such as government and healthcare, retail, finance and insurance, housing, higher education, not-for-profit organisations and business process outsourcers.