Citizen Ticket provides premium ticketing and event-management software for festivals, venues, attractions, and experience operators. Its platform brings ticket sales, bookings, customer management, marketing, and event operations together, helping organisers simplify administration, save staff time, and make informed decisions using sales and customer data. The service supports a wide range of activities, including concerts, food festivals, visitor attractions, workshops, sports fixtures, theatre, tours, and private livestream events.

Organisers can manage capacities, dates, and sales periods, while customers can book online and use self-service options for ticket exchanges. Built-in tools include a CRM, email marketing, memberships, gift vouchers, discount codes, waiting lists, analytics, and reporting. Citizen Ticket also offers EPOS tools for selling merchandise, food, and drinks, plus admission scanning and box-office functions for managing entry and on-site sales. For accreditation and event operations, its Eventree product serves festivals, tours, and other events. The company works with organisers and venue managers internationally and offers prospective clients the option to book a demo.