Cityweb is a Hamburg-based email and communications provider offering ad-free mailboxes for people and organisations who value privacy, security and sustainability. Its email service runs on servers in Germany, follows GDPR requirements and is powered by 100% renewable electricity. Cityweb also highlights effective spam protection, aiming to keep unwanted messages out of customers’ inboxes.

Beyond individual email accounts, the company provides communication solutions for a range of groups. Its services support businesses, from small and medium-sized companies to larger enterprises, with secure information exchange and data management. Tailored options are also available for influencers and celebrities, childcare centres, brands, clubs, foundations and nonprofit organisations. These solutions are designed to meet different communication needs, including contact with customers, employees, fans, families and supporters.

Cityweb presents itself as service-oriented, with personal support from Hamburg for questions about mailboxes, setup and billing. Customers can reach the support team by phone on weekdays and Saturdays, and by email on Sundays. The company also emphasises ongoing staff training and ethical business practices.