NiCE

NiCE provides an enterprise customer experience (CX) AI platform designed to help organizations improve service, increase efficiency, and transform customer interactions at scale. Its platform connects human and AI agents, automates service journeys, supports employees, and integrates with business systems through an open cloud architecture. Products span AI agents for customer self-service, sales and marketing, proactive engagement, and process automation, alongside knowledge management and workflow orchestration.

Engagement tools include interactive voice response, omnichannel routing, outbound engagement, digital experiences, and cloud voice services. For contact center teams, NiCE offers workforce management, quality, performance, recording, and feedback management, plus interaction analytics and AI copilots for agents and supervisors. The company also serves small and medium businesses and industries including financial services, healthcare, government, retail, telecommunications, travel, education, insurance, and business process outsourcing.

NiCE supports customers with professional services, implementation partners, consulting, training, customer support, developer tools, APIs, and marketplace integrations. Its resources include webinars, guides, analyst perspectives, customer stories, and community events to help organizations plan and advance CX transformation