CLEVVA is a company that specializes in building, deploying, and managing Virtual Agents for medium to large-sized organizations such as Banks, Insurers, Telcos, Utilities, and Retailers. These Virtual Agents are designed to handle structured conversations and automate various customer, supplier, and staff interactions. They can efficiently resolve customer queries, handle disputes, assist with lead qualification, renewals, upgrades, collections, and gather necessary information.

Unlike traditional chatbots, CLEVVA Virtual Agents operate at the level of an expert, providing personalized advice and services. They ensure consistency, compliance, and accuracy in every interaction. By integrating Virtual Agents into your website, app, WhatsApp, and email channels, you can enhance customer satisfaction, reduce costs, and improve overall brand loyalty.

The benefits of CLEVVA Virtual Agents include improved call deflection, reduced call volumes, first-touch query resolution, cost reduction, enhanced customer satisfaction, increased time for meaningful conversations with human agents, and improved service consistency and compliance. CLEVVA's Virtual Agents have been widely recognized within the Conversational Automation category and have been showcased as one of the top African innovations in the contact center industry. Engaging with a CLEVVA Virtual Agent is seamless for customers, suppliers, and staff.

They can interact directly via various channels, including websites, mobile apps, SMS, WhatsApp, and email. The Virtual Agent engages in context-specific conversations, adhering to all necessary rules and guidelines. The onboarding process for a Virtual Agent is straightforward.

It begins with a Discovery session to understand the conversations that can be automated and quantify the financial benefits. Once the business case is established, the Virtual Agent undergoes training and certification in the targeted conversations. This ensures that it performs at the required level.

Once the Virtual Agent is successfully integrated and delivering value, further expansion of conversations and channels can be explored. With CLEVVA Virtual Agents, you can automate a wide range of structured conversations, reduce costs, enhance customer experiences, and improve overall efficiency. Discover the power of CLEVVA Virtual Agents for your organization