Cloud9 Infrastructure is a Mitel-approved infrastructure provider specializing in subscription-based MiVoice Business (MiVB) services for channel partners and their clients. Its platform is designed specifically for Mitel MiVB and supports Mitel applications through a multi-instance architecture hosted in geo-redundant Tier III+ data centers. The company offers infrastructure and network operations support, with U.S.-based assistance available 24/7/365.

Cloud9 helps partners expand their communications offerings while retaining ownership of customer relationships. Services include installation, end-user training, remote programming, integration with AI software, ongoing support, MAC work, subscription licensing, and Mitel IP phones. Its AI portfolio includes an AI receptionist, AI information line, voicemail intelligence, branded caller ID, and Cloud9 TextMe. Deployment options include hybrid cloud, on-premises, and Cloud9 SIPConnector solutions.

The company also manages billing, administration, carrier services, and the collection and remittance of regulatory fees and taxes, providing a single point of contact for partners. Cloud9’s model enables partners to develop recurring revenue streams without managing the underlying infrastructure, while offering clients flexible communications technology and expert support.