Coax App

Coax is an Australian customer messaging platform that brings business conversations together in one thread per customer. Designed for businesses across industries including automotive, real estate, healthcare, hospitality, retail, tourism and field services, it helps teams manage customer interactions without switching between separate inboxes. Coax connects phone calls, SMS, email, WhatsApp Business, social media messages, contact forms, chat widgets, lead ads and Google Reviews.

Its phone features include browser-based calling, call forwarding, IVR, voicemail transcription, call recording and a mobile app for iOS and Android. Coax also offers two-way SMS campaigns, automations, payment tools, review management and integrations with platforms such as Shopify, WooCommerce, Xero, simPRO and ServiceM8, alongside more than 800 other integrations. Its AI assistant can draft or reply to messages and, when configured with business knowledge and connected tools, handle tasks such as qualifying leads, creating orders and supporting customer service.

Coax provides a free trial and presents its platform as a unified way for businesses to manage communications, workflows and customer follow-up