Conversation24 AI Conversational Performance Platform

Conversation24 is a conversational technology company founded in 2015 and based in Reeuwijk, the Netherlands. It develops and operates its own platform for organizations whose customer-service and sales requirements go beyond standard software, including businesses and public-sector organizations with complex integrations, strict security needs or specialized customer journeys.

Its solutions combine live chat, WhatsApp, chatbots and AI with APIs, CRM systems, workflows and existing enterprise infrastructure. Conversation24 offers private-cloud deployment, customer-specific hosting and infrastructure options, and support for data governance and access control. AI is used where it can improve automation, customer experience or operational efficiency.

Organizations can use the platform themselves, commission a custom solution with tailored workflows and integrations, or choose full-service support. This can include implementation, optimization and native-speaking human operations across six languages, from escalation handling to managing the full conversational journey. Pricing is customized and may be subscription-based, per conversation, performance-based or a combination. Conversation24 serves clients including KPN, Randstad, Allianz, IND, Waternet, Sonova and Laperre.