CometChat provides real-time communication technology that helps businesses add chat, voice and video calling, and AI-powered conversations to their apps and websites. Its modular SDKs, APIs, UI kits, and no-code embeds support a range of frameworks and development workflows, helping teams launch communication features and scale them within their products.

The platform supports one-to-one, group, and broadcast messaging, rich media, reactions, threads, typing indicators, read receipts, screen sharing, and call recording and transcription. Its AI agent tools include options for connecting or building agents, retrieval-augmented generation and tool calling, user-facing interfaces, guardrails, fallback logic, analytics, and tracking. Additional services include content moderation, conversation insights, push, email, and SMS notifications, and multi-tenant infrastructure. CometChat also offers CometChat Air, a secure internal team messenger described as air-gapped by default, along with campaign management tools.

Developers can use documentation, sample apps, support resources, visual builders, and coding-agent integrations. CometChat states that its platform is compliant with ISO, HIPAA, SOC 2, and GDPR requirements and reports 99.999% uptime.