COMUSA, the water and sewage services provider for Novo Hamburgo in Rio Grande do Sul, is dedicated to ensuring high-quality water supply and effective wastewater management for the local community. Established with a clear mission and vision, COMUSA operates under a commitment to sustainability and customer service, offering essential services such as water treatment and sewage treatment. The organization keeps the community informed through regular updates about service interruptions and maintains transparency in billing and tariffs.

In addition to traditional services, COMUSA has embraced digital innovation with a new online agency, allowing residents to access various services, such as technical feasibility certificates, through an easy-to-use platform. The organization also collaborates with local events, like the Technical Congress on Sanitation, fostering knowledge exchange among municipal service providers. With a dedicated customer support team available via phone and email, COMUSA ensures that residents' inquiries and needs are addressed promptly, reinforcing its role as a vital community partner in environmental sustainability and public health.