Conduit provides AI agents and software for guest operations in hotels, independent properties, hotel groups, and short-term rentals. Its platform helps hospitality teams automate guest communications, coordinate follow-up work, and support revenue growth. Chat agents respond across email, WhatsApp, online travel agency channels, and social media, while voice agents answer calls around the clock, including inquiries about amenities, restaurants, group sales, and front desks. Internal agents handle routine tasks through the systems a team already uses.

The platform also brings messages, calls, and team handoffs into one inbox, and offers guest portals with upsells, guidebooks, and an AI concierge. Workflows can automate steps from check-in through follow-up, while scheduled procedures help teams manage recurring tasks. Conduit supports multilingual interactions, integrations, performance reporting, and tools for reviewing agent decisions and escalations. Its features are designed to adapt to each operation and improve from interactions. The company also highlights enterprise security controls, SOC 2 Type II, and support for HIPAA workflows.