Consilium Software

Consilium is a customer experience technology company providing AI-powered contact center solutions for enterprises. Its platform helps organizations coordinate customer interactions, automate workflows, improve agent performance, and turn operational data into timely decisions. Products include AI-orchestrated outbound intelligence, a unified agent workspace with CRM integration, co-browsing and video engagement, customer experience analytics, supervisor and performance tools, IVR and workforce capabilities, and intelligent journey orchestration across channels. Consilium also offers CX automation, orchestration, and predictive decision intelligence to support visibility and management across contact center environments.

The company’s solutions serve platforms including Cisco Webex Contact Center, Genesys Cloud CX, Amazon Connect, Salesforce, and Microsoft Dynamics 365. Its industry coverage includes banking and finance, government, healthcare, insurance, retail, telecom, utilities, airports, and business process outsourcing. Use cases include collections and revenue recovery, digital onboarding and identity verification, quality assurance, compliance automation, customer retention, and patient engagement. Consilium also provides professional services, training, technical resources, and support for enterprise implementations, with a focus on security, compliance, and connected customer journeys.