Consumidores Anónimos is a Mexican company founded in 2003 by a group of experienced marketing professionals with over 30 years of expertise in consumer-related fields. With a team of efficient and professional staff located in more than 90 cities across Mexico and other Latin American countries, we serve clients throughout the Republic of Mexico and selected Latin American countries. Our mission is to provide reliable and valuable knowledge to companies regarding the quality of service at their points of sale.

We offer tools to help them make informed decisions that guarantee great service experiences for their customers. Consumidores Anónimos offers a range of services including Mystery Shopper evaluations, online audits, customer satisfaction surveys using QR codes, benchmarking, staff training, social media monitoring, real-time Mystery Shopper visits, action plans, and electronic recordings. Our clients come from various sectors, including entertainment, education, finance, real estate, restaurants, insurance, healthcare, convenience stores, retail, liquor sales, software and computer equipment sales, car dealerships, gas stations, telemarketing, and hotels.

We carefully select and train our Mystery Shoppers to provide the best quality service and obtain reliable results in each research project. Our team of executives provides full support, alignment, specifications, and monitoring to ensure the most accurate evaluation of real customer experiences. Contact Consumidores Anónimos to enhance your company's service excellence and gain invaluable insights into your customers' experiences