Conviva

Conviva is an experience analytics company that helps organizations understand how customers experience AI agents and streaming services. Its Quality of Experience platform goes beyond conventional performance measures to show whether interactions meet customer needs and contribute to outcomes such as conversion, retention, or churn.

For AI agents, Conviva’s Agent Experience Insights analyzes interactions before, during, and after conversations. It connects customer intent, changes in sentiment, and eventual outcomes, highlighting signals such as repeated requests, corrections, or customers completing tasks elsewhere. These insights help teams identify where agents fall short and improve satisfaction, retention, and operational costs.

For streaming, Streaming Experience Insights provides a unified view of video, advertising, and app quality. It helps teams understand what drives engagement and investigate issues that may cost viewers. Conviva says its platform processes more than five trillion events per day, drawing on over seven billion sensors and 80 patents in experience intelligence.