Conway provides AI-powered tools for engineering teams at FDIC-insured banks, exchanges, and card networks to improve production machine learning models and automate responses to operational alerts. Its custom models are designed for recurrent workloads and aim to improve precision and recall from launch, with further improvements as they operate in production. Teams can manage model performance and models directly through Conway’s product.

The platform also includes autonomous agents that act on alerts generated by Conway’s models or other services. These agents can access connected tools to resolve an issue or escalate it for human review. Conway supports use cases across customer lifecycle management, financial crime prevention, and credit and lending decisions. Examples include identifying account inactivity, direct deposit changes, synthetic identity, account takeover, card fraud, sanctions evasion, income misrepresentation, and ability-to-repay anomalies.

Conway positions itself as a partner for organizations seeking to improve model-driven workflows and address complex, recurring operational challenges.