Covenir

Covenir is an insurance operations outsourcing provider serving carriers, managing general agents (MGAs), mutual insurers and startups. Built by insurance professionals, the company combines licensed, US-based teams with technology and artificial intelligence to support front-office, back-office and document operations. Its services include first notice of loss and claims support, customer service, underwriting assistance, premium processing, product sales advisory, and print and virtual mailroom services. Covenir also offers AI outsourcing and packaged solutions designed to help insurers launch or expand operations, manage busy periods and improve workflows.

The company positions its work around secure, accurate and empathetic policyholder experiences, with services delivered in the client’s name and according to its processes. Covenir says it has handled more than 65 million transactions and completed 150 implementations, and reports average cost savings of 20%. Its stated service measures include 99.98% accuracy and more than 95% SLA achievement. Covenir supports both new insurance ventures and established organizations seeking to scale, transition systems or outsource essential operations while maintaining continuity for policyholders.