Cupenya is a brand that offers intelligent ticket deflection and automation solutions for Zendesk. With Cupenya, you can eliminate ticket routing issues and reduce your Mean Time to Repair (MTTR) by up to 50%. Their incident management tools empower you with prediction, solution templates, and lightning-fast diagnostics based on past data and machine learning.

By using pattern matching technology and real-time smart routing, Cupenya automatically identifies the root cause and best solution to incidents as they come in, saving you time and effort. Additionally, their comprehensive solution templates allow you to discover the best solutions for every type of incident, document them as best practices, and deliver them directly to your engineers. Cupenya also provides a single view of the entire incident lifecycle, offering unified insight across ticketing and issue tracking systems.

Their powerful data exploration capabilities, modular reporting dashboards, and simple drag-and-drop KPI and SLA designer enable you to gain new insights and optimize your incident management process effectively. With Cupenya, you can expect a guaranteed impact after 12 months of usage, including a decrease in wrong incident diagnostics and Mean Time to Repair. Cupenya seamlessly integrates with all leading incident tracking and ticketing systems and can be easily implemented with just a few clicks.

Join the ranks of satisfied partners and experience the benefits of Cupenya's analytics-driven solutions for your business today