Perceptive is a customer experience (CX) software brand that aims to help businesses transform by delighting their customers. With their innovative customer experience management platform called Customer Monitor, Perceptive offers tailored voice of customer programs to enhance the overall customer experience. The platform automatically collates and analyzes customer feedback, uncovering important themes and trends, which are accessible through an intuitive interactive dashboard.

Backed by a team of dedicated customer experience experts, Perceptive combines strategic know-how, innovative research methodologies, and change management approaches to deliver customer experience programs that align with your customer journey. Customer Monitor utilizes the globally recognized Net Promoter Score methodology to measure advocacy, allowing you to identify strengths, weaknesses, and prioritize areas for improvement. The platform also features MARC, a feature that notifies relevant team members of at-risk customers, enabling timely issue resolution.

With strong data security measures in place, Perceptive ensures that customer data is protected and secure. Overall, Perceptive's Customer Monitor is a powerful tool that provides deep insights, simple usability, and seamless CRM integration to empower businesses in elevating their customer experience