CX Next
@cxnext.com.br
Quando a fila estoura, quem segura o pico? CX Next absorve volume com IA sob regras e eleva o time a especialistas. Omnichannel by ConvertaX.
CX Next's Company Logos
CX Next's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#03A35D
Green Haze
3, 163, 93
154, 96, 33
98, 0, 43, 36
#0052B4
Cobalt
0, 82, 180
213, 100, 35
100, 54, 0, 29
#FFFFFF
White
255, 255, 255
0, 0, 100
0, 0, 0, 0
About CX Next
CX Next is an omnichannel customer-support platform from ConvertaX, built for organizations managing high-volume, around-the-clock operations. Its governed AI handles routine requests across channels, resolves what it can under curated rules, and escalates cases requiring human judgment. When a specialist takes over, they receive a summary of the conversation, actions already completed, and the reason for escalation, helping customers avoid repeating themselves.
The platform brings together a unified inbox, queue management, real-time capacity monitoring, and routing for N1 and N2 support. Teams can connect WhatsApp, Instagram, Facebook, email, webchat, and telephony, alongside integrations such as Databricks, Jira, webhooks, REST APIs, and AI services including OpenAI, Gemini, and DeepSeek. Operational tools include alerts, reporting, dashboards, custom CSAT and NPS surveys, workforce management, and multi-brand security controls. ConvertaX also offers platform demonstrations, implementation support, and 24/7 operational assistance. CX Next is designed to help teams absorb demand peaks, improve efficiency, and keep human specialists focused on complex or sensitive customer needs.
Brand industry
Computers Electronics and Technology
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