Dialogue AI

Dialogue is an AI-native customer research platform that helps organizations understand what people need and why. It combines AI-moderated interviews, surveys, participant recruitment, and research synthesis to turn customer conversations into actionable insights. Teams can create studies from research goals or existing plans, invite their own customers, or recruit participants from a global panel of more than 50 million people. Dialogue’s conversational AI moderator conducts interviews simultaneously in over 30 languages, adapting questions to explore responses in depth. The platform synthesizes findings as feedback arrives and includes an Insights Chat for querying research results.

Dialogue supports discovery research, concept testing, usability testing, and ongoing Voice of the Customer programs. Studies can evaluate images, video, GIFs, Figma files, and live websites, as well as prototypes, apps, and other digital experiences. Its AI-powered surveys provide structured feedback at scale. The company also offers end-to-end research services, including study scoping, recruitment, moderation, and synthesis. Designed for enterprise teams, Dialogue highlights SOC 2 Type II, GDPR, and HIPAA compliance.