Dixa

Dixa is a customer service platform built for ecommerce brands, bringing customer conversations, AI tools, and team workflows together in one place. Its unified inbox connects chat, email, phone, WhatsApp, and social channels, preserving customer history so teams can respond with context. The platform includes workflow automation and intelligent routing to direct inquiries by factors such as skill, language, or priority, along with performance and quality assurance tools for scoring conversations and identifying trends.

Dixa’s Mim AI Agent handles routine inquiries, including order tracking, refunds, returns, and order changes, and can pass more complex cases to human agents with relevant context. AI Co-Pilot supports staff with suggested replies, draft improvements, translation, and knowledge recommendations. The Team Hub brings orders, past conversations, and customer details into a single workspace to help agents resolve issues efficiently. Dixa also offers knowledge management, integrations, analytics, and tools for managing service performance. Ecommerce businesses can book a demo to explore the platform and its capabilities.