Document360 is an AI-powered knowledge base and documentation platform trusted by businesses worldwide. It helps teams create, organize, publish, and maintain information for customers and employees, supporting use cases such as software and API documentation, internal and external knowledge bases, standard operating procedures, and user manuals. Its platform includes a Portal for editors, writers, and reviewers, alongside customizable Sites for readers.

Document360 offers collaborative editing, workflow management, analytics, SEO and site customization, integrations, single sign-on, SCIM, localization, and PDF import and export. Its AI tools include conversational search with source citations, a chatbot for answering questions from documentation and other content, and a writing agent that can generate material from prompts, files, and videos. Additional capabilities include article summarization, text-to-audio conversion, glossary generation, duplicate-content detection, and video-to-document conversion. An MCP server connects knowledge bases with AI assistants such as ChatGPT, Claude, and Copilot. Document360 serves teams across industries including technology, finance, healthcare, education, manufacturing, retail, and nonprofit organizations, and provides product support, migration assistance, tutorials, webinars, and other learning resources.