Doxie is a messaging automation product developed by Taktsoft Energy, a company that combines software development expertise with knowledge of the energy sector. Designed for energy suppliers and utilities, Doxie helps organizations create personalized customer communications across email, SMS, RCS, and messaging apps. Its tools support event-based messaging and can be integrated into customer communication processes through APIs and webhooks, as well as through connections such as the Doxie Connect app for epilot.

The platform enables teams to design branded emails without programming, create landing pages and microsites, and build prefilled customer journeys and order flows. Other capabilities include personalized QR codes and links, customer surveys and NPS micro-surveys, and opt-in management. RCS messaging supports rich content such as images, video, and buttons, with SMS fallback. Doxie also provides tools for verification messages and double opt-in. The company highlights European server hosting and safeguards addressing GDPR and NIS2. Doxie aims to help utilities make better use of customer touchpoints and support engagement throughout the customer journey.