DubCall provides AI voice employees designed to automate customer-facing operations for India’s banking, financial services and insurance (BFSI) sector. Its calling agents support NBFCs, banks, lenders, insurers, fintechs and collection agencies, handling workflows in more than 32 languages. Services include EMI reminders and overdue-payment follow-ups, loan application assistance, KYC and re-KYC verification, and customer support for account, renewal and claims enquiries.

DubCall’s platform lets organisations configure calling workflows, policies and verified outcomes. Agents can authenticate customers, respond to questions, capture payment commitments, deliver payment links, update cases and systems, or arrange human callbacks. Integrations and workflow updates can involve lending management systems, loan origination systems, core banking systems and CRM platforms. Calls are subject to configurable controls such as calling windows, consent logging and do-not-call checks, with recordings, transcripts and outcome records retained for audit. DubCall describes its pricing as outcome-based: customers are charged when a defined result is achieved, rather than per minute, and unsuccessful calls with no verified action are not billed.