Through its mobile application, passengers can register, sign in, add funds to their account, and pay their fare by showing a QR code for the driver to scan. The app is designed to reduce reliance on cash and help users keep track of their transport spending and transaction history.

Beyond digital payments, ebus provides real-time GPS location information for transport units, allowing passengers to check where a bus is and plan their journeys with less time waiting at stops. The company says its goal is to improve the public transport experience by offering passengers a convenient, reliable way to manage fare transactions. Its mission emphasizes meeting users’ needs through accessible, quick, and secure payment services, while its vision is to establish ebus as a pioneer in electronic public transport payments at municipal, state, and national levels. The service is available through the ebus app, with customer contact provided by email, phone, and social media.