eCALD® Services, a division of the Institute for Innovation and Improvement (i3) of Waitemata DHB, is dedicated to enhancing cultural competency within the New Zealand health workforce. Established in 2005, eCALD® provides invaluable training tailored for professionals working with culturally and linguistically diverse (CALD) communities, including Asian and refugee populations.

The brand offers a comprehensive suite of educational programs, including e-learning modules, remote face-to-face training, and in-person courses. Their resources encompass online materials, printed guides, and cross-cultural HTML resources designed to address the unique needs of healthcare workers. eCALD® is committed to fostering an inclusive health environment by equipping clinicians with the knowledge and skills necessary to navigate cultural differences effectively.

Recognized for its excellence, eCALD® continues to expand its reach across various venues, including major hospitals in Auckland. Through ongoing support and training, eCALD® aims to promote a health landscape that respects and understands the rich cultural tapestry of New Zealand.