European Consumer Centre Belgium is a brand that offers free legal advice and mediation services to consumers in Belgium. Fully subsidized by the European Union and the Federal Public Service Economy, SMEs, Self-Employed and Energy, as well as supported by OOBC vzw (Test Aankoop), the ECC is dedicated to defending consumer rights. Whether you need information on specific consumer topics or legal advice before or after a purchase, the ECC is here to help.

In cases where cultural differences, language barriers, or differences in legislation complicate matters with a trader based abroad, the ECC can act as a mediator on your behalf. With a network of 29 consumer centres across Europe, including Norway and Iceland, the ECC ensures that all parties involved receive information in their own language. While the ECC cannot force traders to respect your rights, they can provide information on out-of-court dispute resolution or legal procedures.

Trust the ECC to provide neutral analysis and handling of your dossier, and to notify all parties of their legal positions. Contact the European Consumer Centre Belgium for free legal assistance and empower yourself as a consumer