Echidna Online

Echidna is a provider of online software designed to simplify business operations for organisations delivering services under the National Disability Insurance Scheme (NDIS). The platform brings client and funding information together, helping teams manage budgets, plans, funding periods and progress. Users can track appointments, send reminders, record billable notes and items, monitor client goals, and include progress in reports. Echidna also supports central management and electronic sign-off of forms and documents.

For day-to-day oversight, the software offers configurable dashboards for metrics such as billable-hour budgets, incomplete notes and rejected claims. Teams can conduct and share customisable risk assessments, while organisations can create online referral forms for prospective clients to submit details and documents. Echidna highlights its focus on keeping pace with NDIS requirements and providing support from local staff.

The service is offered to organisations of different sizes, with plans based on workforce size and options for larger enterprises. Its features include client and operational management tools, with no client or usage limitations stated in the listed plans.