With a team of experienced debt collectors and a state-of-the-art technology infrastructure, eCollect has achieved higher rates of recovery for their clients. Unlike call centre operations, eCollect believes in a personalized approach to debt collection. They assign a dedicated eCollect Account Manager to each client, ensuring consistent and informed communication throughout the collection process.

This allows the team to become familiar with your business methods and customers, leading to better decision-making and higher levels of recovery. eCollect's philosophy is simple yet effective: they collect your money as if it were their own. They have built and operate their own internet software, allowing for efficient communication with clients and debtors.

They have also developed their own collections software, which provides real-time updates on the progress of each collection. With offices in Melbourne, Sydney, and Brisbane, eCollect covers all of Australia and New Zealand. They offer a range of services, including small business debt collection, corporate debt collection, commercial debt collection, personal debt collection, debt recovery services, and debt litigation services.

They also provide associate services such as credit consulting and motor accident claims. eCollect prioritizes the early contact with debtors and uses a tailored approach for each collection. They start with a written request for payment to maintain goodwill, and if necessary, follow up with telephone calls and stronger written demands.

Their associated legal firm, E C Legal, can also intervene in the collection process at no additional cost to the client. As a performance-based agency, eCollect does not charge upfront fees. Their income is derived from the money they collect for their clients.

They also observe all legislative protocols, including Privacy Act requirements and ACCC guidelines for Debt Collections. With their quality and experienced staff, industry knowledge, and advanced technology, eCollect is dedicated to maximizing recovery for their clients while maintaining a strong focus on customer satisfaction. Trust eCollect to handle your debt collection needs efficiently and professionally