Gallen-based company that advises on, develops and operates AI agents and autonomous workflows for healthcare, retail, media and publishing, and small and medium-sized businesses. Its end-to-end service covers identifying suitable processes, building a business case, developing solutions connected to existing systems, and monitoring and improving agents in daily operation.

The agents can handle tasks such as processing orders and invoices, coordinating healthcare referrals and appointments, and preparing responses to requests for proposals and tenders. They can also support administration, finance, reporting, customer service and incoming mail. When a decision or exception requires judgment, the workflow can involve a person for review or approval.

eCrome offers hosting in Switzerland, the EU or internationally, as well as operation on a client’s premises. The company emphasizes data protection, traceable agent actions, defined human oversight and integration with systems such as ERP, HIS, RIS and Microsoft 365. Its approach is designed to help organizations automate practical work while keeping people in control.