Eleanor provides a unified software platform designed to manage the daily operations of luxury resorts. It helps teams reduce reliance on spreadsheets, messaging groups, and separate applications, bringing operational information and guest interactions into one system. The platform supports pre-arrival communication and upselling, digital registration cards, restaurant, spa, and activity bookings, itinerary planning, chat and messaging, surveys and guest feedback, and guest request and task management. By connecting these functions, Eleanor aims to improve coordination between departments, reduce errors, and give resort teams a clearer view of guest preferences and needs, supporting a smoother stay and stronger guest satisfaction.

Eleanor also provides hands-on implementation, including setup and on-site team training, followed by ongoing support through a dedicated channel seven days a week. The company describes its support as provided by operators rather than bots. Its website highlights customer endorsements from resort and hotel general managers and recognition in hotel technology and hospitality awards, including a Hotel Tech Awards runner-up position in 2026.