Unclaimed brand
In March of 2015, Emerald Contact Centre opened its doors and has continued to grow ever since. We are dedicated to providing high-quality, thoughtful customer service, competitive sales support, and valuable performance insights to our clients. We do this by building and nurturing strong relationships with our clients and their customers. We believe that at the core of our work, there must be a deep understanding of the business, including its values, objectives, and performance goals, as well as customers’ needs. We understand that successful businesses are ever-evolving, and we promote progress by providing regular feedback and data to clients. We know that when it comes to our teams’ interactions with customers, no detail is too small or insignificant and we take great pride in our highly-trained and experience-driven people. We seek people who are enthusiastic, friendly, and outgoing. Perpetual learning is a huge part of the culture at Emerald Contact Centre, and so you must be open to regular feedback and change. If you’re willing to put in the work, then we’re willing to provide you with the support you need, strong leadership, and the opportunity to advance. To learn more about joining our team, visit https://emeraldcontactcentre.ie or email us at [email protected]
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Hex Code
Color name
RGB
HSL
CMYK
#3D8A40
Goblin
61, 138, 64
122, 39, 39
56, 0, 54, 46
#B2D2E1
Ziggurat
178, 210, 225
199, 44, 79
21, 7, 0, 12
#5C8B00
Limeade
92, 139, 0
80, 100, 27
34, 0, 100, 45
Emerald Contact Centre is a leading customer service provider based in Waterford. Established in 2015, we started with a small team of six Customer Service professionals and have since grown to nearly 100 dedicated individuals. Our primary focus is to deliver high-quality customer service and valuable performance insights to our clients and their customers.
We understand the importance of building strong relationships with our clients and their customers. By gaining a deep understanding of their values, objectives, and performance goals, we can provide tailored solutions that meet their specific needs. Our services include inbound and outbound calls, concierge services, email response, click-to-chat services on multiple platforms, multilingual support, and intercontinental solutions.
At Emerald Contact Centre, we believe in open lines of communication, both with our clients and within our own team. Through daily interactions and regular meetings, we provide feedback and support to improve the customer experience and strengthen businesses. Our highly-trained Customer Support Specialists are dedicated to understanding the ins and outs of the businesses they support.
Join us as we continue to expand and make a difference in customer service. Upload your CV today and become a part of our growing team!
Brand industry
Business and Consumer Services
Company type
Privately Held
Year founded
2015
Company size
51-200 employees
