Emperial Watches is an online retailer specializing in luxury watches sourced from established resellers and pawnshops in Japan. Its collection features brands including Patek Philippe, Rolex, and Audemars Piguet, with models ranging from classic designs to complicated timepieces and limited editions. Customers can browse available watches, shop new arrivals and sale listings, or request a specific model that is not currently in stock. For sourcing requests, the team works to locate the desired watch in Japan and provides an update, typically within a few days.

The company offers worldwide DHL Express shipping at no charge, with delivery generally taking two to ten days depending on destination. Buyers can pay using cryptocurrencies without KYC or choose credit card payments. Emperial Watches states that each watch comes with a one-year warranty and a 30-day return policy, provided it remains in the condition received. The business also provides customer support by email and messaging services, and customers can arrange live online meetings with team members.