Emplifi is an AI-powered social media management and customer experience platform designed for enterprise brands. Trusted by more than 20,000 brands, it brings social marketing, commerce, and customer care together through a unified intelligence layer, helping teams publish content, understand audiences, support customers, and sell through social channels.

Its platform includes tools for publishing and promotion, unified analytics, community management, social listening, influencer programs, and user-generated content. Customer service capabilities include case management, chatbots, live agent support, ratings and reviews, and tools for managing consumer interactions across channels. Emplifi also offers solutions for social commerce and describes its broader approach as Autonomous Customer Experience, using AI and autonomous agents to support work at scale.

The company serves organizations across industries including retail and e-commerce, travel and hospitality, consumer packaged goods, restaurants, sports, media and entertainment, and higher education. Emplifi provides product tours, training, documentation, support, industry benchmarks, and other resources to help customers develop and manage their social media and customer experience strategies.