Enchant

Enchant is a customer service software platform designed to help teams provide personal, efficient support across multiple channels. Its products bring customer conversations and support tools together in one intuitive workspace, serving businesses of different sizes. The central shared inbox supports collaboration and AI assistance, while the knowledge base lets teams manage FAQs and help customers find answers themselves. Enchant Messenger combines live chat, a knowledge base, and a contact form, and the platform also includes a virtual call center with call recording, voicemail, queues, call notes, warm transfers, monitoring, and whispering.

AI features help teams work more efficiently with suggested drafts based on knowledge base content and past conversations, as well as tools to summarize, translate, and expand responses. Businesses can use Campaigns to send targeted announcements, onboarding messages, and promotions, and use Reports to track insights and team performance. Enchant also offers integrations with other services. The company says it has operated since 2012, serves businesses in more than 30 countries, and handles over five million messages per month. Customers can start with a free trial without a credit card.