Ermolov | Moscow is a leading brand specializing in computer-telephony integration. With over 15 years of experience, we bridge the gaps between enterprise automation, IT ticketing or CRM systems, and the telephony world. Our solutions empower businesses to enhance customer satisfaction and improve efficiency.

Unlike other brands, our primary focus is on providing top-notch services rather than simply reselling licenses. We offer a range of self-built and third-party solutions, available both on the cloud and on-premise, to cater to various business needs. Our services include implementing enterprise-value call center solutions, setting up voice self-service portals for 24/7 telephony channel support, integrating existing unified communications with custom-built connectors, and more.

We serve medium-sized to large enterprises globally, adapting our solutions to local specifics and challenges. We are proud to have over 12 years of experience in implementing and customizing Ivanti® Voice and Ivanti® Service Management. Additionally, we specialize in Microsoft System Center Service Manager and offer telephony integration, as well as design and implementation of Service Pattern, an enterprise-level cloud and premise contact center solution.

Our product range includes the Plantronics® - Ivanti® Voice Headset Interface, which enables seamless call control for Ivanti® Voice call center solution, and Screenpop for Ivanti® Service Management, a 3rd party telephony integration solution with screenpop capabilities. To learn more about our solutions, schedule a demonstration, or request detailed information, please get in touch with us via email at inbox@erm. ge or call us at +995 599 025044.

We are available during office hours, Monday to Friday, from 10:00am to 7:00pm (UTC+4)