Erongo RED

Erongo RED is an electricity service provider serving customers in Namibia’s Erongo Region. Guided by the message “Power to the People,” the company focuses on electricity supply, customer support and community engagement. Its customer services include prepaid electricity and vending information, payment guidance, account support, tariff details, and assistance with reporting power faults. Customers can also access forms and information for bulk customers and electrical contractors, register for SMS alerts, and download the company’s app.

Erongo RED provides practical resources to help people use electricity safely and manage consumption. These include electrical safety guidance, energy-saving tips, an electricity consumption index and simulator, and information about understanding electricity accounts. The company publishes tariff booklets, annual reports, notices and other documents to keep customers and stakeholders informed. Its website also features updates on power outages, procurement, capital projects, employment opportunities and corporate social responsibility initiatives. Through customer feedback channels and stakeholder engagement, Erongo RED aims to support reliable service delivery and strengthen relationships across the region.