Eshal provides AI employees that help businesses manage customer conversations and complete routine tasks across WhatsApp, web chat, voice and email. Its platform supports more than 56 languages, detected automatically, and connects conversations with business systems such as calendars, CRMs and payment services. Rather than simply answering questions, Eshal can book, reschedule or cancel appointments, send payment links, qualify leads, update orders, process eligible refunds and resolve support requests using a company’s knowledge and policies. It also passes conversations to staff with context when human assistance is needed.

Businesses configure each digital employee with their own name, tone, documents and skills, then monitor interactions and improve performance over time. Controls let teams decide which actions run automatically, which require approval and which are prohibited; actions are logged for review. Eshal serves organizations across sectors including retail, healthcare, hospitality, finance, education, logistics and government. The company highlights SOC 2 Type II, ISO/IEC 27001:2022, GDPR and UAE PDPL measures, and offers UAE-hosted cloud, private cloud and on-premise deployment options.