ESMS Global

ESMS Global provides round-the-clock, multilingual information and support services for clinical trials and medical information. Its experienced team of Information Scientists supports patients, carers, trial participants, healthcare professionals, and sponsors with medical and technical enquiries. Services include a global emergency unblinding service, serious breach reporting, and a direct-to-patient clinical trials helpline.

ESMS also assists with participant onboarding, trial recruitment and enrolment enquiries, and frequently asked questions. For medical devices, apps, and software as a medical device, the team offers 24/7 support, including help with medical emergencies. Its post-approval medical information services are tailored to clients’ needs and available globally.

ESMS can also triage enquiries received through trial-specific websites, including ClinicalTrials. gov. The company highlights rapid call response, timely reporting of serious adverse events to pharmacovigilance, and efforts to prevent unnecessary unblinding.

A spin-out from Guy’s Hospital Poisons Unit, ESMS Global Limited is registered in England and Wales and is ISO 9001 accredited. Its services are designed to provide dependable access to information when study teams or medical monitors are unavailable