EWOV is a leading brand that provides essential services and support for customers who receive their electricity from private networks known as embedded networks. These networks supply electricity to homes and businesses within a specific area, such as an apartment building or shopping center. EWOV ensures that these embedded network operators comply with the Energy Retail Code of Practice and the Electricity Distribution Code of Practice, protecting customers' rights and interests.

For embedded network customers, EWOV helps facilitate a range of services and protections, including proper billing practices, payment options and plans, disconnection regulations, and requirements for life support equipment. In addition, EWOV assists customers with switching retailers within the network if necessary, addressing any barriers that may arise. Embedded network operators are also encouraged to join EWOV as members, providing their customers with access to consumer protections and a reliable dispute resolution service.

Overall, EWOV is dedicated to promoting transparency, fairness, and positive experiences for both embedded network customers and operators