JustAnswer

JustAnswer is an online question-and-answer service that connects customers with verified professionals across a wide range of fields. People can ask for guidance from doctors, lawyers, mechanics, veterinarians, tutors, and experts in areas such as home improvement, computers, consumer electronics, and taxes. The platform is designed to provide convenient access to professional advice, with an average initial response time of six minutes; many questions receive an answer within 30 minutes, though some may take longer.

JustAnswer generally operates through a monthly membership that provides ongoing access to experts. Depending on the service and category, joining may involve a one-time fee as well as a recurring monthly charge, with pricing explained during sign-up. Members can receive free follow-up chats with verified professionals, and the service offers support around the clock. Membership also includes access to exclusive iOS and Android apps, with two free phone calls available through the iOS app. Customers can manage or cancel memberships through their account or the mobile app, and the company provides customer care and online support for account and billing questions.