Users can connect with someone new through text, voice, or video, with matches made between people seeking a conversation at the same time. Either participant can end a chat, and users can report others through their profiles.

For creators, eZfan offers tools to go live from a phone or OBS, share posts with followers, sell access to channels, host events, and offer one-to-one calls. Becoming a creator requires submitting a short form; identity verification is required to livestream and withdraw earnings. The platform uses one balance for purchases such as tips, locked posts, calls, and event entries. Fees vary by purchase and are listed on the pricing page, while prices and remaining balances are shown before users confirm spending.

Creating an account is free, and paid features are clearly marked. eZfan also provides an Android app, creator information, pricing details, and safety and support resources. The service is for users aged 18 or older.